Help Centre
Frequently Asked Questions
What is MISRAQ? +
MISRAQ is a fragrance brand offering thoughtfully crafted perfumes and fragrances designed for everyday wear and special occasions.
How can I place an order? +
Browse our products, select your preferred fragrance, add it to your cart, and proceed to checkout. You can complete your purchase using the available payment options.
Do you offer Cash on Delivery? +
Yes, Cash on Delivery is available for eligible orders and locations. Availability will be shown during checkout.
How long does delivery take? +
Orders are generally delivered within 3–7 business days, depending on your location. You will receive tracking information once your order has been shipped.
How can I track my order? +
Once your order is shipped, you will receive tracking details by email or through your registered contact information. You can also use our Track Order page to check your order status.
Can I cancel my order? +
Orders can be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible and our return policy will apply.
Can I return a product? +
Yes, eligible unopened and sealed products can be returned within 7 days of delivery, subject to our return and refund policy.
Are opened or used fragrances refundable? +
No. Opened, used, or tampered fragrances are not eligible for a refund. Products must be returned unopened, sealed, and in their original condition.
What payment methods do you accept? +
We accept major payment methods including credit cards, debit cards, UPI, net banking, and Cash on Delivery for eligible orders.
Are MISRAQ fragrances suitable for gifting? +
Yes. Our fragrances are suitable for gifting and can be a thoughtful choice for birthdays, anniversaries, celebrations, and other special occasions.
How should I store my perfume? +
Store your perfume in a cool, dry place away from direct sunlight, heat, and humidity. Keeping the bottle properly closed helps preserve its fragrance.
